Refund policy

Returns

We accept returns up to 30 days after delivery if the item is damaged or defective. Due to the nature of our global distribution, buyers are responsible for return shipping costs on non-defective change-of-mind returns.

To start a return, you can contact us at support.optimasetup@gmail.com.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support.optimasetup@gmail.com.